Shipping policy

Last updated: 22 September 2026

Thank you for shopping with MiliH. We want your order to reach you safely and as smoothly as possible.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through milihthebrand.com.

Order Processing

Orders are processed and prepared for dispatch within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday to Friday, excluding South African public holidays.

Orders placed over weekends or on public holidays will begin processing on the next business day.

During launches, promotions, sales periods and other periods of unusually high order volumes, processing may take slightly longer. If there is a significant delay affecting your order, we will contact you using the contact details provided at checkout.

Shipping Provider

MiliH arranges deliveries through Bob Go, a shipping platform that connects us with third-party courier providers.

Your parcel may therefore be delivered by one of the courier companies available through the Bob Go network. The courier used for a particular order may depend on your delivery address, service availability and the shipping option selected for your order.

Once your shipment has been booked, tracking information will be provided where available.

Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase.

The applicable shipping cost may depend on:

Your delivery location
The courier service available for your address
The size or weight of your order
Any shipping promotion that may apply at the time of purchase

You will be able to review the applicable delivery charge before completing your order.

Where MiliH offers free shipping as part of a promotion or above a specified order value, the qualifying conditions will be displayed on our website or at checkout.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

Main centres: approximately 1–5 business days after dispatch
Regional or outlying areas: approximately 3–7 business days after dispatch

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer due to circumstances such as:

Peak shopping periods
Public holidays
Severe weather
Road disruptions
Courier network delays
Delivery to regional or remote areas
Incorrect or incomplete delivery information
Events beyond our reasonable control

Where we become aware of a material delay affecting your order, we will make reasonable efforts to keep you informed.

Tracking Your Order

Once your parcel has been booked for delivery, you will receive tracking information where available.

Please allow some time after receiving your tracking details for the courier's tracking system to update.

If your tracking information has not updated for an unusual period or you are concerned about your delivery, please contact us at:

milihthebrand@gmail.com

We will assist you in following up with the relevant courier.

Delivery Address

Please ensure that your:

Full name
Delivery address
Postal code
Telephone number
Email address

are entered correctly when placing your order.

You are responsible for providing complete and accurate delivery information.

If you notice an error in your delivery information, please contact us at milihthebrand@gmail.com as soon as possible.

We will do our best to update the information before dispatch, but we cannot guarantee that an address can be changed once the parcel has been booked or collected by the courier.

If a parcel cannot be delivered because the delivery information supplied by you was materially incorrect or incomplete, reasonable additional delivery or return-to-sender charges may apply.

This does not apply where the delivery problem was caused by MiliH or where charging you would be inconsistent with your rights under applicable law.

Receiving Your Delivery

Please ensure that someone is available at the delivery address to receive the parcel where required by the courier.

Depending on the courier and delivery method, the courier may contact you by telephone, SMS or another communication method to assist with delivery.

If delivery is unsuccessful, the courier may make another delivery attempt or provide further instructions.

If repeated delivery attempts fail because nobody is available to receive the parcel, or because of circumstances within the recipient's control, the parcel may be returned to us.

Where a parcel is returned for this reason, you may be responsible for reasonable re-delivery costs before the order is sent again.

Pickup Points or Lockers

Where a pickup-point or locker delivery option is made available and selected, the parcel must be collected within the timeframe communicated by the relevant courier or pickup provider.

Failure to collect the parcel within the required period may result in it being returned to MiliH.

Any reasonable re-delivery costs arising from a customer's failure to collect the parcel within the communicated timeframe may be charged to the customer where permitted by law.

Delayed Deliveries

Courier delivery times are estimates and occasional delays can occur.

Nothing in this policy limits your rights under applicable South African consumer law.

Where applicable, electronic orders are subject to the delivery and performance requirements contained in South African consumer law, including the Electronic Communications and Transactions Act.

If your order is significantly overdue, please contact:

milihthebrand@gmail.com

and we will investigate the delivery with the relevant courier.

Lost Parcels

If your tracking information indicates an unusual delay or you believe that your parcel has been lost in transit, please contact us at:

milihthebrand@gmail.com

We will investigate the shipment with Bob Go and the relevant courier.

Please do not assume that a parcel is lost solely because tracking has temporarily stopped updating, as courier tracking information may occasionally be delayed.

Where a parcel is confirmed as lost before delivery, MiliH will deal with the matter in accordance with your rights under applicable consumer law and, where appropriate, arrange a replacement or refund.

Our use of a third-party courier does not remove any consumer rights that you may have against MiliH under applicable law.

Damaged Deliveries

We carefully package orders before dispatch.

If your parcel or jewellery arrives damaged, please contact us as soon as reasonably possible at:

milihthebrand@gmail.com

Please include:

Your order number
Clear photographs of the outer packaging
Clear photographs of the damaged item
A brief description of the problem

We will assess the issue and assist you in accordance with our Returns, Exchanges & Refunds Policy and your rights under applicable consumer law.

Please retain the packaging until the matter has been resolved, where reasonably possible, as the courier may require it when investigating a damaged shipment.

Incorrect Deliveries

If you receive an item that you did not order, please contact us at:

milihthebrand@gmail.com

Where the incorrect item was supplied by MiliH, we will arrange the appropriate collection or return at our expense and resolve the order in accordance with your applicable consumer rights.

Unavailable Items

In the unlikely event that an item you ordered becomes unavailable and we are unable to fulfil the order, we will notify you as soon as reasonably possible.

Where required by law, any payment received for an item we cannot supply will be refunded within the applicable statutory period.

Changes or Delays to an Order

If circumstances arise that materially change the expected processing or delivery of your order, we will make reasonable efforts to notify you using the email address or telephone number supplied when placing your order.

Please ensure that the contact details entered at checkout are accurate.