Thank you for shopping with MiliH. We want you to love your jewellery. Please read our policy below so you know what to expect.

Sale and discounted items
Items bought at a sale, promotional or discounted price can't be returned, exchanged or refunded. The rest of this policy applies to full-priced items.

Defective or incorrect items
Every piece is carefully checked before it leaves us. If you still receive a defective or incorrect item, please contact us at [email address] within [7] days of receiving your order. Include your order number and clear photos. Once confirmed, we'll arrange collection of the item and send you a replacement or the correct item.

We can't accept returns of any kind, including incorrect or defective items, if the piece has been worn or removed from its original packaging.

Earrings
For hygiene reasons, earrings can't be returned or exchanged unless they're faulty.

Necklaces and bracelets
We don't offer refunds on these unless the item is faulty. If you're unhappy with your purchase, we're happy to offer store credit to the value of the item, or an exchange for another product of the same value. The item must be unworn, in its original condition and in its original packaging. You're responsible for the courier fees for collection and delivery, and you can choose from the courier options available on our website.

Rings
We can't refund a ring bought in the wrong size, as a ring size guide is available on our website. We're happy to arrange a size exchange, and you're responsible for the courier fees for collection and delivery.

Cancelled orders
A 10% admin fee applies to cancelled orders. This covers the service fee charged by our payment providers.

What we consider a defective product
A defective product has a material imperfection in its manufacture or design that makes it less acceptable, useful or safe than you could reasonably expect.

Jewellery care
Our jewellery is tarnish-resistant and, with proper care, should stay looking its best. To protect your pieces, we recommend keeping them away from:

• Dishwashing soap

• Lotions

• Perfume

• Hair products

• Jewellery cleaners

• Other harsh chemicals

Skin reactions and colour changes
Everyone's skin is different, and some people react to plated metals. We can't offer refunds or returns for colour changes caused by your skin's natural oils or products.

Contact us
Questions? Email us at milihthebrand@gmail.com or message us on instagram. We're always happy to help.

With love,
MiliH xo